SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you make a purchase from our website, we collect personal information you provide, including your name, address, and email address, as part of the transaction process. Additionally, when you browse our website, we automatically receive your computer's internet protocol (IP) address, which helps us understand your browser and operating system. If you consent, we may send you emails about our promotions, new products, and other updates.
SECTION 2 - CONSENT
How do you obtain my consent?
When you share personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, we take this as your consent to collect and use it solely for that purpose. If we request your information for secondary reasons, like marketing, we will either ask for your explicit consent or provide an option to decline.
How can I withdraw my consent?
If you change your mind after opting in, you can withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by emailing us at info@faerycakesnyc.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 - PAYMENT
Prepayment
Orders are confirmed only upon receipt of 100% prepayment. No orders will be processed or scheduled until full payment has been made.
Cancellation Notice:
Customers may request a full refund if a cancellation notice is provided at least 5 days before the scheduled pickup or delivery date and time.
Refund Processing:
Refunds will be processed within 3 business days after the cancellation notice is received.
Late Cancellation:
Refund requests made less than 5 days before the pickup or delivery date and time are non-refundable. To initiate a refund request or for any inquiries regarding this policy, please contact us at info@faerycakesnyc.com.
This policy is subject to change. Customers are encouraged to review the policy at the time of placing an order.
SECTION 5 - THIRD-PARTY SERVICES
Generally, third-party providers will only collect, use, and disclose your information as necessary to perform the services they provide. However, some third-party service providers, such as payment gateways, have their own privacy policies regarding the information we provide for purchase transactions. We recommend reviewing their privacy policies to understand how your personal information will be handled. Note that some providers may be located in or have facilities in jurisdictions different from yours or ours. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of that provider’s jurisdiction. For instance, if you are in Canada and your transaction is processed by a payment gateway in the United States, your personal information may be disclosed under U.S. law, including the Patriot Act. Once you leave our website or are redirected to a third-party site or application, this Privacy Policy and our website’s Terms of Service no longer apply.
Links
Clicking on links in our website may take you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
SECTION 6 - SECURITY
To safeguard your personal information, we take reasonable precautions and adhere to industry best practices to prevent it from being lost, misused, accessed, disclosed, altered, or destroyed inappropriately. If you provide credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of online transmission or electronic storage is completely secure, we comply with PCI-DSS requirements and implement additional widely accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your state or province of residence or that you have given us consent to allow any minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this privacy policy at any time, so please review it regularly. Changes and clarifications will take effect immediately upon posting. If we make significant changes, we will notify you here, so you are aware of the information we collect, how we use it, and under what circumstances we disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or seek more information, please contact our Privacy Compliance Officer at info@faerycakesnyc.com.